What should I do after receiving a damaged order?
Please act immediately:
- Take clear photos/videos of the damaged item
- Capture the outer packaging and label
- Keep the product unused with original tags
When should I report the damage?
- Report within 48 hours of delivery
- Late requests may not be accepted
How do I report a damaged order?
Send an email to info@dortrends.com with:
- Your Order ID
- Photos/videos of the damage
- A short description of the issue
Our support team will review and assist you.
What solutions will I get?
After verification, we will offer:
- Replacement (subject to availability)
- Refund (if replacement is not possible)
Do I need to return the item?
- Yes, in most cases
- We’ll arrange a free return pickup or guide you through the process
Is there any return charge?
No
- Returns for damaged items are completely free
When is a claim not accepted?
Claims may not be accepted if:
- The product is used or washed
- Tags are removed
- Issue is reported after the allowed time
Need help?
We’re here to assist you:
- Email: info@dortrends.com
- Phone: +91 80021 76555
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