Am I eligible for a return?
You can request a return if:
- The item is unused and unwashed
- All original tags are intact
- The return is requested within 10 days of delivery
How do I request a return?
Follow these steps:
- Log in to your account
- Go to My Account → Orders
- Select the order you want to return
- Click Return/Exchange and submit your request
Or contact our support team for assistance.
How does the return process work?
- Once approved, we will arrange a pickup
(or guide you if self-shipping is required) - Pack the item securely in original packaging
- Hand over the package to the pickup agent
Will I get a refund?
Yes
- Refunds are processed after the returned item is received and verified
- Amount will be credited based on your original payment method
How long does it take to get a refund?
- Refunds are processed within 5–7 business days after approval
- Bank processing time may vary
What items are not eligible for return?
Returns may not be accepted if:
- The product is used, washed, or damaged by the customer
- Tags are removed
- Return request is made after the allowed period
Can I return customized products?
- Customized products cannot be returned once customization has started
- Cancellation/return is only possible before customization begins
Is return shipping free?
- Free returns may be available depending on the reason
- Our support team will confirm the details
Need help with your return?
We’re here to help:
- Email: info@dortrends.com
- Phone: +91 80021 76555
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