What should I do if I receive a damaged item?
Please follow these steps immediately:
- Take clear photos/videos of the damaged product
- Include images of the packaging and label
- Keep the product unused with original tags
When should I report the issue?
- Report within 48 hours of delivery
- Requests made after this period may not be accepted
How do I raise a complaint?
To report a damaged item:
- Email us at info@dortrends.com
- Share:
- Order ID
- Photos/videos of the issue
- Brief description of the problem
Our team will review and respond quickly.
What solutions are available?
Once verified, we will offer:
- Replacement (preferred option)
- Refund (if replacement is not available)
Do I need to return the damaged item?
- In most cases, yes
- Our team will guide you through the return process
Will I be charged for return shipping?
No
- Return shipping is free for damaged or faulty items
What items are not eligible?
Requests may be rejected if:
- Product is used or washed
- Tags are removed
- Damage is not reported within the time frame
Need urgent help?
We’re here for you:
- Email: info@dortrends.com
- Phone: +91 80021 76555
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