We want you to have a smooth and satisfying shopping experience. Please read our return and refund policy carefully before placing an order.

🔁 Returns & Exchanges

  • We offer a 10-day return and exchange policy from the date of delivery.

  • To be eligible for a return or exchange:

    • The item must be unused, unworn, and unwashed

    • It must be returned in its original packaging with tags intact

    • The product should be free from any damage, stains, or odors

❌ Non-Returnable Items

The following items are not eligible for return or refund:

  • Items purchased during sales, discounts, or clearance offers

  • Customized or personalized products

  • Innerwear, cosmetics, or hygiene-sensitive items (if applicable)

  • Products damaged due to misuse or improper handling

🔄 Exchange Process

  • Exchanges are subject to product availability

  • If the requested exchange item is unavailable, you may choose:

    • A different product of equal value, or

    • A refund (as per refund policy below)

💰 Refunds

  • Once we receive and inspect the returned product, we will notify you of the approval or rejection.

  • If approved:

    • Prepaid orders: Refunds will be credited to the original payment method within 5–7 business days

    • Cash on Delivery (COD) orders: Refunds will be processed via bank transfer or store credit, as applicable

  • Shipping charges (if any) are non-refundable

🚚 Return Shipping

  • Customers may be required to bear return shipping charges, unless the return is due to:

    • A defective product

    • An incorrect item received

  • In such cases, return shipping will be covered by us.

⚠️ Damaged or Wrong Products

If you receive a damaged or incorrect item:

  • Please contact us within 48 hours of delivery

  • Share clear photos/videos of the product and packaging for verification

  • We will arrange a replacement or refund after verification

📩 How to Initiate a Return

To start a return or exchange, contact us with:

  • Order ID

  • Reason for return

  • Supporting images/videos (if applicable)