Returns 

We do not take returns. To be eligible for a refund, we require a receipt or proof of purchase in the form of an order number and your order must have not been delivered per carrier tracking info. 

Refunds (if applicable) 

If your Product is scratched or damaged, you may be eligible for a replacement. We offer replacements for damaged Products with photo proof within 24 hours of delivery. In the case that a Product does not adhere well to a case or phone, you may be eligible for a replacement Product, not a refund. If you are having trouble activating your Product or tapping to compatible phones and you would like to request a refund or replacement, please contact us. Typically, all issues can be resolved with some helpful tips from the team! If you have successfully activated your Product and are experiencing issues tapping to a compatible device after you’ve contact us, you may be eligible for a replacement Product. If you have successfully activated your replacement Product and are still experiencing issues tapping to a compatible device, you may be eligible for a refund. If you request a refund and our team cannot confirm the potential defect, you may not be eligible for a refund on your order. Once approved for a refund, we will send you an email notifying you that we have refunded your purchase. Your refund will then be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 days. 

Late or missing refunds (if applicable) 

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us, our email id is info@dortrends.com and our store address is GROUND FLOOR, A/426, A.G.COLONY BOARD COLONY, PATNA, BIHAR-800025.

Sale items 

Only regular priced items may be refunded (if applicable), unfortunately sale items cannot be refunded. 

Exchanges 

We do not accept exchanges.